![]() It took longer to get here than other places that offered tanks, but I figured I could live with that. I placed an order for a new freshwater tank and sensors. I am a new customer, and was initially excited about doing business with them, as they seemed to be a company "with its act together." I've found that not to be true, and when they make a mistake, customer service is powerless to satisfy the customer. I don't know who owns this company, but someone should tell the owner that there are customer service problems. In their favor, the special order was correct and shipped earlier than expected. ![]() All things considered, I would buy two next time so I had extra parts if needed or buy a different design from someone else that might be more customer oriented. It works but looks like a chimpanzee put it together. ![]() One of the curtain guides came off when I was sliding the curtain into the track, didn't bother calling them about that. I didn't ask or expect to get it free - expected to pay a hefty price for shipping a 24" piece of plastic. Telling a customer you have a policy of not sell replacement parts is more likely to upset a customer. Implying that a third party had to be satisfied to get a part was deceptive. ![]() Long story but it seems like good customer service to make parts available to customers like me who need a replacement part for some reason. While looking at the instructions (a copy of a copy of a copy - barely legible) I noticed the manufacturer's name at the bottom - googled it and found it was recpro under another name - same phone, same city in Indiana. I still had the piece I cut off so i epoxied it back together again and recut. Wrong! I needed to send pics of the defective part. Disappointed but said i had a defective part (wink, wink) thinking they would work with me on this. Called recpro and was told they do not sell parts - they sell only complete units and will request a replacement part from the manufacturer only if defective. My bad, just have to order a replacement and cut another one. Unfortunately, I measured the base and cut them exactly the same length and found the top was about 3/8" too short. A couple problems - the width of my opening in the camper for the header piece and bottom were not the same (surprise). People make mistakes but when I heard this and did some research, this company should get shut down due to the fact that they are only out to take peoples money.īought one of their shower doors for a camper I am renovating. This whole process leads me to believe that this company is not good and is only out to take peoples money without helping them. If you know exactly what you are looking for, why would you look below what you already need to do? After all said and done, she did not try to reconcile the issue at all and told him that he was basically screwed and on his own. The "Disclaimer" is actually on the bottom of the page below the "pay now" promp on the screen. This interaction was one of the rudest interactions with customer service that I've ever heard. He called customer service to explain the issue and they immediately told him that it was his fault and that there was a "disclaimer on the site at the very top saying that you had to take the rubber roof out of box as soon as possible". My father recently bought a rubber roof for his RV and it sat in the box for a week before he opened it and there were major creases in the rubber.
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